Terms & conditions

Last updatedOktober 29, 2026

By making a booking or staying at Oluchi Lodge, the guest accepts these terms on behalf of all occupants and visitors included in the booking.

Bookings and payment

Full payment is required to secure a reservation unless otherwise stated.
Rates are quoted in South African Rand and include VAT where applicable.
Rates are subject to change without prior notice.
Confirmed and paid bookings will remain at the agreed rate.
Extensions are subject to availability and must be paid for by 10:30 on the original departure date.
We apply a strict no-pay, no-stay policy.
If a booking is postponed or rescheduled, the rates applicable to the new travel dates will apply.

Child policy

Infants aged 0–4 years stay free of charge.
Children aged 5–11 years are charged 50% of the adult rate when sharing with an adult. The full adult rate applies if they occupy a room or unit on their own.
Guests aged 12 years and older are charged the adult rate.

Cancellations

The following cancellation fees apply:

More than 30 days before arrival: full refund.
8–29 days before arrival: 50% of the booking value will be forfeited.
7 days or fewer before arrival: 100% of the booking value will be forfeited.
No-shows and early departures: 100% of the unused booking value will be forfeited.
Non-refundable offers: 100% of the booking value will be forfeited.

Cancellations must be submitted in writing, and the guest must obtain acknowledgement of receipt. No cancellation fee will be charged where prohibited by law, including qualifying cases involving the death or hospitalisation of the person for whom, or for whose benefit, the booking was made. Supporting documentation must be submitted.

Group deposits, payments and cancellations

This policy applies to bookings for groups of eight or more people.

Guides accompanying groups will be charged the standard adult rate unless otherwise agreed in writing.
A non-refundable deposit equal to 10% of the total booking value is required at the time of booking to secure the rooms or suites.
No later than 30 days before arrival, total payments must amount to 50% of the booking value. This payment is non-refundable.
The remaining balance must be paid no later than eight days before arrival, bringing the total payment to 100% of the booking value.

Promotions and special offers

Once a booking has been confirmed and paid for, promotions introduced afterwards cannot be applied to that booking.
All promotions and special offers are subject to availability and may exclude peak-season dates, public holidays and school holidays.
Promotions and special offers may not be used in conjunction with any other offer.
The standard cancellation policy applies unless otherwise stated.
Seasonal dates and rates may apply.
If a booking is postponed or rescheduled, the rates applicable to the new travel dates will apply.

Vouchers

Vouchers are not redeemable for cash.
Voucher bookings are subject to availability and may exclude peak-season dates, public holidays and school holidays.
Bookings must be confirmed at least seven days before the arrival date.
The standard cancellation policy applies.
Vouchers may not be used in conjunction with promotions or special offers.
Only one voucher may be redeemed per booking.
A voucher must be used for one continuous stay.
Any unused nights or remaining voucher value will be forfeited.
Vouchers must be used before the stated expiry date.
If a booking is postponed or rescheduled, the rates applicable to the new travel dates will apply.

Check-in and check-out

Standard check-in is from 14:00 – 21:00 unless prior arrangement.
Standard check-out is by 10:00.
Early check-in and late check-out are subject to availability and prior approval.
Check-out at or after 14:00 will be charged at the full nightly rate.

House rules

Parties, events and excessive noise are prohibited.
Quiet hours are from 21:00 to 07:00.
A substantiated noise complaint may result in an R1 000 fine.
Repeated or serious disturbances may result in immediate removal from the property without a refund.
Children must be supervised by a responsible adult at all times.
A maximum of two visitors is permitted per room or unit.
Visitors must be collected from the gate and may not enter after 21:00.
Only registered guests may stay overnight.
Smoking, vaping and the use of electronic smoking devices are prohibited indoors. An R500 fine, plus any additional cleaning or damage costs, may apply.
Pets are not permitted. Guests requiring assistance animals must contact us before arrival.
Illegal, dangerous, disruptive or abusive conduct is prohibited.
Guests may not bring firearms or other weapons onto the property unless they are lawfully possessed, safely secured and disclosed where required by law.
A serious breach of these house rules may result in the immediate termination of the stay and removal from the property without a refund, to the extent permitted by law.

Guest responsibility

The registered guest is responsible for:

The conduct of all occupants and visitors associated with the booking.
Compliance with all safety, security and access procedures.
Returning all keys, access cards, remotes and borrowed items.

Reasonable replacement costs may be charged to the guest.

Damage and breakages

Guests are responsible for any loss of or damage to the property or its contents caused by them, other occupants or their visitors, excluding fair wear and tear.

Items include, but are not limited to, hairdryers, irons, furniture, decorative items, towels and linen. Reasonable repair or replacement costs may be deducted from any deposit held or charged to the guest.

Services

Short-term stays include complimentary tea, coffee, sugar, milk, guest amenities, daily housekeeping, water and electricity. Additional services, including laundry, are charged separately.

We cannot guarantee uninterrupted electricity, water, internet or other services where interruptions are beyond our reasonable control.

Housekeeping, maintenance and access to rooms

Daily housekeeping is included for short-term stays unless the guest requests otherwise.

Guests should secure their valuables and personal belongings before housekeeping staff enter the room or unit.

Management and authorised employees may enter a room or unit:

To provide agreed housekeeping services.
To perform necessary maintenance or repairs.
To investigate a safety or security concern or a serious breach of the house rules.
In an emergency.
When reasonably necessary for the operation or protection of the property.

Where circumstances permit, reasonable notice will be given before entry, except in an emergency or where there is an immediate safety or security concern.

Lost property

Items left behind will be kept for up to three months. Collection or courier costs are the guest’s responsibility. Unclaimed items may thereafter be donated or disposed of.

Complaints

Guests should report any complaint, defect or service concern to management as soon as reasonably possible during their stay. Reporting a complaint only after departure may limit the property’s ability to investigate or remedy the issue.

Right of admission

Management may refuse admission or terminate a stay due to non-payment, unlawful conduct, safety risks, excessive occupancy, or a serious or repeated breach of these terms.

Liability

Guests enter and use the property and its parking facilities at their own risk.

To the fullest extent permitted by law, Oluchi Lodge will not be liable for any injury, death, harm, loss or damage suffered on the premises, including loss of or damage to personal belongings, valuables or vehicles.

This limitation includes incidents arising from fire, theft or other causes, as well as the acts or omissions of employees, contractors or other persons, except where liability may not legally be excluded.

Nothing in these terms excludes or limits liability for gross negligence or any other liability that may not legally be excluded.

Fraud and scam prevention

Guests must make payments only through Oluchi Lodge’s approved payment methods and verified bank accounts.
Guests should confirm any request to use different banking details directly with Oluchi Lodge using the official contact details published on our website or provided in the booking confirmation.
Oluchi Lodge will not be liable for payments made to fraudulent accounts, scammers or unauthorised third parties unless the loss resulted from conduct for which liability may not legally be excluded.
Suspicious emails, messages, payment requests or changes to banking details must be reported to Oluchi Lodge before payment is made.

Privacy

Guest information may be processed for bookings, payments, security, communication and legal compliance in accordance with the Protection of Personal Information Act.

Personal information may include identification and contact details, booking information, payment records, vehicle information and security footage where CCTV is in operation.