Privacy policy

Oluchi Lodge is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or stay at Oluchi Lodge.

1. Information We Collect

When you visit our website or make a booking with us, we may collect the following types of personal information:

Personal Identification Information: This includes your name, email address, phone number, and any other contact details you provide when making a booking or contacting us through our website.
Payment Information: If you make a reservation through our website, we may collect payment information such as your credit or debit card details.
Website Analytics Data: We use website analytics tools (such as Google Analytics) to collect data about your interaction with our site. This may include information such as your IP address, browser type, the pages you visit, and the time spent on those pages.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To Process Bookings: Your personal and payment information is used to confirm and process reservations at Oluchi Lodge.
To Improve Our Website: Analytics data helps us understand how users interact with our website, enabling us to enhance functionality and improve user experience.
For Communication: We may use your contact details to send booking confirmations, respond to inquiries, and provide updates about your stay or our services including promotions.

3. Website Analytics

Our website uses third-party analytics services (such as Google Analytics) to gather and analyse data on user behaviour. These tools use cookies and similar technologies to collect information about your interaction with our site, including:

Pages visited and time spent on each page
User location (via IP address)
Device and browser type

This data is anonymous and helps us improve our website’s performance and user experience. You can choose to disable cookies in your browser settings, but doing so may affect certain functionalities of the site.

4. Data Security

We take the security of your personal information seriously. Oluchi Lodge implements appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

Oluchi Lodge does not sell, trade, or otherwise transfer your personal information to outside parties, except where necessary to:

Fulfill your booking or provide services related to your stay
Comply with legal obligations
Protect our rights or safety, or the rights and safety of others
Leisure group for marketing purposes

We may share your information with trusted third-party service providers (such as payment processors or analytics providers) solely for the purpose of operating our website and processing your bookings.

6. Your Rights

You have the following rights concerning your personal information:

Access: You may request access to the personal data we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal data, subject to certain legal obligations.
Objection: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review our Privacy Policy periodically.